Return & Refund Policy

Return Eligibility

You may request a return if the product you received is defective, damaged, incorrect, or significantly different from the product description.

• The product must be unused and in its original condition.
• Original packaging, accessories, manuals, and other included items should be retained.
• The return request should be submitted within 7 days of receiving the order.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

We may request photographs or videos showing the product, packaging, and shipping label to help us investigate the issue.

Non-Returnable Items

Certain products may not be eligible for return due to their nature or condition.

• Products that have been used or damaged by the customer.
• Products missing original packaging or accessories.
• Products damaged because of improper use or installation.
• Items that are specifically marked as non-returnable.

Refunds

Once we receive and inspect an approved returned product, we will determine whether the refund is applicable.

Approved refunds may be processed through the applicable payment method or another mutually agreed method.

Return Shipping

Return shipping responsibility may depend on the reason for the return.

• If the product is defective, damaged, or incorrectly supplied by us, we may cover the applicable return shipping cost.
• If the return is requested for another reason, shipping charges may be the customer's responsibility.

Processing Time

Return requests are generally reviewed after the returned product has been received and inspected. Processing time may vary depending on the product, return method, and payment method.

How to Request a Return

To request a return, contact our customer support team with the following information:

• Your order number.
• Your name and contact information.
• Reason for the return.
• Photos or videos where applicable.